Labor


  • A screenshot of RTO's training software.
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    Permission granted by RTO
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    Game on: Why video and interactive employee training is surging

    Digital training can help retailers keep workers engaged, improve information retention and see where their efforts are falling short, experts say.

    By Amanda Baltazar • Feb. 21, 2024
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    Joshua Lott via Getty Images
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    The pay problem: wages remain c-stores’ biggest labor barrier

    Nearly half of c-store workers under management level who left their jobs last year did so because of insufficient pay, while safety concerns keep many others from applying at all, according to a NACS report.

    By Feb. 16, 2024
  • Stinker
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    Permission granted by Stinker Stores
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    Deep Dive

    9 trends that will shape the c-store industry in 2024

    As convenience retailers consider new layouts, flavors and technology, the ability to be efficient with operations will be key, experts say.

    By C-Store Dive Staff • Jan. 9, 2024
  • A photo of a Rutter's location.
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    Permission granted by Rutter's
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    Rutter’s targets employee retention with $18 minimum wage

    The pay raise is the company’s eighth in the past four years as c-stores continue to battle labor woes.

    By Jan. 5, 2024
  • Casey's
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    Retrieved from Casey's.
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    How well did our predictions for 2023 fare? Here are our honest grades.

    Heading into 2023, we thought retail media, digital loyalty, EV charging and a few other topics would dominate the industry. We were right about some — and way off about one.

    By Dec. 18, 2023
  • A photo of the fountain drinks area inside a Buc-ee's.
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    Courtesy of Buc-ee's
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    3 c-stores earn high marks for customer service

    Buc-ee’s, Kwik Trip and QuikTrip all placed in the top 20 of the inaugural ranking from Forbes and consumer insights company HundredX.

    By Nov. 30, 2023
  • A head and shoulders photograph of Mark Samuels.
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    Courtesy of Ana Isabel Martinez Chamorro/The Wills Group
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    The Wills Group names executive vice president of convenience retailing

    Mark Samuels has spent more than 20 years with the Dash In parent company, and will shepherd it through the next stage of its growth plans.

    By Oct. 11, 2023
  • Walgreens signage is seen at a store on Court Street on January 05, 2023 in the Brooklyn Heights neighborhood of the Brooklyn borough in New York City.
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    Michael M. Santiago via Getty Images
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    Walgreens names ex-Cigna exec Tim Wentworth CEO

    Wentworth, who will become Walgreens CEO effective Oct. 23, is the former CEO of Express Scripts, the pharmacy benefit manager acquired by Cigna in 2018.

    By Rebecca Pifer • Oct. 11, 2023
  • A photo of a person holding a membership card for TCV Pro-Driver.
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    Permission granted by TCV Pro-Driver
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    Love’s acquires trucker services company

    With this deal, the travel stop chain adds legal services to its array of amenities for professional drivers that includes parking, showers and maintenance.

    By Oct. 5, 2023
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    Courtesy of Grabango
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    Grabango lays off employees across several departments

    The frictionless checkout provider declined to specify the number of impacted team members, though multiple LinkedIn posts indicate cuts hit 40% of the company.

    By Sept. 14, 2023
  • An image of Grubhub on-demand delivery platforms in a computer and mobile screens.
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    Permission granted by Grubhub
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    Grubhub pilots on-demand delivery for self-delivery restaurants

    Operators that use in-house delivery can request a Grubhub driver for $5 per order whenever needed. 

    By Julie Littman • Sept. 8, 2023
  • How Sheetz’s Store Team Helper program is helping people with disabilities get jobs

    The initiative, which is still in its pilot phase, has already helped 20 people find employment at Sheetz stores in Pennsylvania’s Blair and York counties.

    By Aug. 3, 2023
  • Casey's Darren Rebelez
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    Jeff Wells/C-Store Dive
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    Casey’s names president and CEO as board chair

    Darren Rebelez took over board leadership June 2. Board member Judy A. Schmeling was also elected to the role of lead independent director.

    By June 7, 2023
  • A photo of a "Help Wanted" sign in the window of a Los Angeles 7-Eleven.
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    Mario Tama via Getty Images
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    What c-store retailers need to watch in labor law changes

    Rules about overtime-exempt workers and how to determine if someone is an employee or independent contractor may soon shift, legal experts said during a recent NACS presentation.

    By May 23, 2023
  • racetrac
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    Retrieved from Racetrac website.
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    RaceTrac sued by former employee over medical leave rights

    The worker, who suffered a stroke last summer, was fired in February for “excessive absences,” which they claim violates the Family and Medical Leave Act.

    By May 12, 2023
  • An AV truck at a Pilot fueling station.
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    Courtesy of Kodiak Robotics
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    Pilot hoping to hire 10K employees for the summer

    The retailer has full- and part-time roles open at its travel centers, One9 Fuel Network locations and restaurants in the U.S. and Canada.

    By May 5, 2023
  • "Jeopardy!" host Ken Jennings and three-day champion Brian Henegar pose for a photo on the Alex Trebek stage.
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    Permission granted by Jeopardy Productions, Inc.
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    Pilot Co. employee wins ‘Jeopardy!’

    Brian Henegar, a guest services agent, gave a shoutout to truckers on air: "You are America's unsung heroes."

    By Colin Campbell • April 19, 2023
  • Gopuff
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    Courtesy of Gopuff
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    Gopuff fined $6.2 million for labor violations

    The quick delivery company allegedly misclassified some employees, provided inadequate pay stubs and didn’t have an adequate sick leave policy, according to the Massachusetts AG.

    By Updated April 10, 2023
  • A photo of a "Help Wanted" sign in the window of a Los Angeles 7-Eleven.
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    Mario Tama via Getty Images
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    Back to Basics: How to hire and retain good store managers

    Building a strong workforce starts with having the right policies in place to identify, train and reward store leaders, experts say.

    By Christine Blank • March 13, 2023
  • 7-Eleven
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    Scott Olson via Getty Images
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    7-Eleven settles lawsuit over missed meal periods for $1.2M

    Court documents claim the retailer scheduled employees to work understaffed shifts during which there was no opportunity for food breaks, and “willfully and intentionally withheld wages.”

    By March 13, 2023
  • A photo of the inside of a TXB location.
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    Permission granted by TXB
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    TXB aims to boost loyalty app use with brand ambassadors

    To increase signups and engagement with the new app, Texas Born is deploying two-person teams to visit stores and interact with customers over the next few months.

    By March 8, 2023
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    Halfpoint via Getty Images
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    Deep Dive

    Here’s how c-stores are attempting to cure the labor bug in 2023

    While increased pay continues to be a priority for employees, so are flexible scheduling and career growth opportunities, say representatives from chains like Weigel's and Pilot Co.

    By Jan. 24, 2023
  • A photo of the exterior of a Sheetz location.
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    Permission granted by Sheetz
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    Sheetz promotes HR leader to executive vice president of people and culture

    Stephanie Doliveira has worked for Sheetz for 22 years, and will focus on building and introducing more employee-based initiatives.

    By Jan. 11, 2023
  • 7-Eleven
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    Retrieved from 7-Eleven press release.
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    Deep Dive

    9 trends that will shape the c-store industry in 2023

    Experts foresee plenty of opportunities for retailers to separate themselves this year, driven by consumer demands for quality and an evolving digital landscape.

    By C-Store Dive Staff • Jan. 4, 2023
  • Gopuff
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    Courtesy of Gopuff
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    Job cuts continue as Gopuff restructures

    The recent layoffs, which hit the customer service team, are part of the convenience e-tailer’s previously announced plans to reduce its global workforce by 10%.

    By Catherine Douglas Moran • Oct. 21, 2022